Thanks to all of you, The Farm was voted the Best Antique Shop of the Red River Valley for the second year in a row!
As the winner of the InForum's annual Best of the Red River Valley competition, we were asked a few questions. Not all of them were printed in the publication, so we thought we would share them here.
What makes what you do special to customers? How do you define customer service?
All vendors at The FARM strive to keep a clean shop while providing the unique antique, vintage, repurposed, decorator, and collectible items our customers are looking for. Customer service is all about providing attentive personal experiences for our visitors, our Farm Friends.
What's the most memorable moment of the past year for your or your team?
Honestly, our business is built on daily memorable moments… Helping a sister find candlesticks for her sister’s wedding, watching as older men become little boys when they spot their childhood toys, helping someone replace a broken item or find the perfect gift, assisting the woman who turns a corner and cries seeing that picture just like the one grandma had, aiding in the discovery of a vintage vinyl score, sharing in the happiness that Farm Friends feel when they bring a friend into the mall for the first time… These connections are so important to us.
What's new for your business? What should people know about your business and what you do?
Daily we bring in fresh finds, reorganize, redecorate, to keep the mall an inspiring, fun place to visit. We had just started our events program when the pandemic hit, and are looking forward to returning to those connections with our customers and local non-profit organizations.
How do you plan on defending your title next year?
To remain focused on what we do best: Providing unique items and great customer experiences in a clean shop while being an active part of the Red River Valley community.
Thank you, again, for voting us number one! We hope to see you at The Farm soon!